Program : Management of Technology and Innovation (MoTI)

Degree : MSc

Course Code : MTI 612

Course Name : Operations Management

Course Category : Compulsory Core Courses

Semester : Second Semester

Credit Hours : 3

Operations Management Defined. Benefits of Effective Operations Management: product and service quality, productivity, customer satisfaction, reducing operation costs, maximizing production efficiency, competitive advantage. Roles and Responsibilities in Operations Management: chief operating officer (COO), operations manager. Ideal Skills of an Operations Manager: organizations ability, people skills, coordination of processes, technological innovation (Tech-Savvy). Planning Operations, Inventory and Quality Control: production planning, scheduling, supply chain management, forecasting, inventory management, service design and
quality control. Strategic versus Tactical Operations Decisions. Managing Productivity. Designing the System: product design, process design and facility design. Operations Management Enhancement using Software: I.T. background, cloud tools, sharing of workflow
charts, use of phones, artificial intelligence (AI).